One route. No safety net.
- Visitor presses send
- Website tries to send an email
- Visitor sees a thank-you message
- If the email fails, the owner may never know
Website Enquiry Rescue
Your website said thank you. Did the enquiry arrive?
Add a managed safety net behind your existing contact form. Every accepted enquiry is safely recorded, sent to your lead sheet and brought to your attention. If a connected service has a bad moment, the enquiry is kept and retried.
- Works with many existing websites
- No new client subscription
- Managed by Northbridge
Live delivery
Protected
New website enquiry
Kitchen fitting quote
-
Enquiry safely recordedBefore the visitor sees thank you
-
Added to your lead sheetOne clear row in your own Google account
-
Owner alertedDelivery confirmed at 09:42
Stored firstThe thank-you message is earned, not assumed.
Alerted quicklyA genuine enquiry reaches the inbox you use.
Retried safelyTemporary failures do not quietly erase the lead.
MonitoredNorthbridge can recover anything that gets stuck.
The quiet failure
A dead form and a quiet week can look exactly the same.
Most contact forms send one notification email and hope for the best. If that message fails, there may be no second record, no warning and no obvious reason to investigate.
Recorded before success.
- Submission is checked for usable contact details
- The accepted enquiry is safely stored
- Your sheet and owner alert are delivered
- Temporary failures are retried and monitored
How it works
A short journey with a proper safety net.
Your customer sends the form
The existing form is connected to a secure Northbridge delivery route.
The enquiry is checked and stored
Spam traps, sensible validation and rate limits filter obvious junk before acceptance.
Your records and alert are delivered
A row is added to a lead sheet in your Google account and an owner alert is sent.
Failures are retried and watched
If delivery fails, the enquiry stays safe while the system retries and Northbridge monitors it.
The managed service
Set up once. Looked after monthly.
This is not another dashboard for you to learn. Northbridge connects it, tests it and remains responsible for the delivery layer behind your form.
Connected and deliberately tested
Your form, validation, private lead sheet, owner alert, spam protection and failure route are set up and tested together.
Hosting, retries and monitoring
Northbridge watches the delivery system, recovers stuck enquiries and keeps it working as platforms change.
Your enquiries stay yours
The lead sheet lives in your Google account. If you leave, you keep the sheet and every enquiry already delivered to it.
Compatibility first
No payment until the website is checked.
The existing website must be able to send its form submission to a secure external address. Northbridge checks that before quoting or taking a deposit.
Check my website free
Usually a fit
WordPress, Shopify, custom sites and sites built by Northbridge
Needs a quick check
Wix and eligible Squarespace plans
Not suitable
Facebook-only businesses, locked builders and sensitive-data forms
Founding-client offer
Less than the value of one missed job.
Three managed installations are available at the introductory price.
Managed Enquiry Rescue
£395setup
£49per month
- Connected to your existing website
- Lead sheet in your Google account
- Owner alerts and backup delivery
- Retries, monitoring and recovery
- 14 days of setup bug fixes
- Cancel with one month’s notice
Full handover
£595one-off
Installed into your own hosting account with a written runbook and one-hour handover.
- You own the infrastructure
- No Northbridge monthly payment
- No managed monitoring or recovery
- Future fixes charged separately
Managed pricing covers normal small-business use up to 300 enquiries a month. Custom Wix, Squarespace or other platform work is checked and agreed separately before payment.
Straight answers
What it does, and what it does not.
Does this generate more enquiries?
No. It protects and delivers the enquiries your website already receives. Website design and marketing are separate services.
Do I need another subscription or account?
No new paid platform is required for the managed service. Your lead sheet is created in your own Google account and Northbridge handles the delivery system.
Can you guarantee that nothing will ever fail?
No honest technical service can promise that. Enquiry Rescue is designed to store accepted enquiries first, retry temporary failures and make repeated delivery problems visible instead of silent.
What happens if I cancel?
You keep your lead sheet and every enquiry already recorded in it. Northbridge removes the managed delivery route after the notice period and deletes the temporary data it holds.
What forms are not suitable?
Northbridge declines forms collecting medical information, financial details, identity documents, legal case details, passwords or other sensitive data. The service is built for ordinary quote and contact enquiries.
Free compatibility check
Send the website. Get a straight answer.
Northbridge checks the platform, current form and likely installation route before asking you to spend anything.